We’re Hiring! Customer Advocacy Specialist (US)

You Are …

  • An experienced account manager with a gift for making clients ❤ you
  • Looking for a flexible work culture so you can define life under your terms
  • A big believer that business has the power to change the world
  • Driven, but determined that success comes from working smarter not harder
  • Ready to accelerate your career while making a lasting social impact

Link2Feed Is…

  • A Certified B Corporation that helps non-profits use data to break the cycle of poverty
  • A fast-growing tech company making a BIG impact on the world
  • A champion of the “work hard, play hard” mentality
  • A metrics-driven organization that places merit on results
  • Currently serving over 2,400 non-profits and impacting over 1.3 million lives

Primary Responsibilities:

  • Operate as the lead point of contact for any and all matters specific to customer account management
  • Build and maintain strong, long-lasting customer relationships
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to exceed sales quotas
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

Knowledge and Skills

  • Must be based in the US- location is flexible
  • BA/BS degree in business administration, sales or relevant field
  • Proven ability to manage multiple account management projects at a time while paying strict attention to detail (preferably in a tech environment)
  • Experience in delivering client-focused solutions based on customer needs
  • Demonstrated ability to communicate, present and influence credibility and effectively at all levels of the organization
  • Reliable and results oriented
  • Excellent listening, negotiation and presentation skill
  • Able to travel up to 25% of the time, occasionally internationally

How to Apply

Email cover letter and resume to ebranton@link2feed.com