[Position Filled] We’re Hiring! Customer Service Specialist
You Are …
- Passionate about providing great service to customers
- Looking for a flexible work culture so you can define life under your terms
- A big believer that business has the power to change the world
- Driven, but determined that success comes from working smarter not harder
- Ready to accelerate your career while making a lasting social impact
Link2Feed Is…
- A Certified B Corporation that helps non-profits use data to break the cycle of poverty
- A fast-growing tech company making a BIG impact on the world
- A champion of the “work hard, play hard” mentality
- A metrics-driven organization that places merit on results
- Currently serving over 6,100 non-profits and impacting over 3.2 million lives
Primary Responsibilities:
- Managing customer support requests by email and phone, including:
- Tracking customer requests and identifying priorities
- Providing answers to clients by identifying problems; researching answers; guiding client through corrective steps
- Handling complaints, providing appropriate solutions and alternatives within the time limits and follow-up to ensure resolution
- Identifying and assessing customers’ needs to achieve satisfaction
- Participating in rotating schedule of after hours, weekend and holiday support
- Following communication procedures, guidelines and policies
Knowledge and Skills
- University degree or college diploma
- 2+ years of experience in a customer service position
- Excellent computer skills
- Interpersonal and written communication skills
- Critical thinking and problem-solving skills
- Ability to multi-task, prioritize and manage time effectively
- Experience providing technical support for software solutions an asset
Must be based in Sarnia, Ontario.
How to Apply
Email resume and cover letter to Stephanie McLean (smclean@link2feed.com)